Ordering Information

How Do I Place An Order?

We want you to feel as secure buying through EmpirePatio as possible, therefore we offer a few different ways to place an order:

Order online - When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day.

Call us - Our sales and service team is ready to place your order over the phone. You can reach us at 888.872.6855 , Mon & Tue 8:30am-8pm EST Wed, Thu & Fri 9:30am-6pm EST  Sat 8:30am-5:00pm EST 

What Are My Payment Options?

Credit Cards - We accept American Express, Discover, MasterCard and Visa.

We take payment from your card at the time we receive your order, once we have checked your card details.

Fraud checks may be conducted on our orders. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company. On occasion we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasion dispatch of goods may be delayed.


Store Credit - We happily accept Store Credit issued from EmpirePatio. Store credit may only be used from the account to which it was originally credited. Store Credit cannot be transferred to another person or account

Order Confirmation

After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. The subject line will say "Order Confirmation" and will contain your order number. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.

Using Promotional Codes

When you join our email list, you will become eligible for the various discounts and promotions we offer periodically on select items. Should you receive a promotion code from us via email, be sure to enter it during checkout in order to apply the discount that is being offered. Please contact us if you have any questions or need assistance with this feature.