Customer Service

Has Your Question Already been Answered?
Please check our Frequently Asked Question Page to see if your question has already been answered before submitting a question using the form below.

Use this form to submit a customer service request

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Email Address: *
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Return/Exchange Information
Should you need to request a return or exchange, please visit our Returns/Exchanges site at EmpireCovers.com and fill out all applicable form fields so that the returns department can process your request. You can read our full return policy on our Return Policy page.

Live Support
We are available by email, Live chat, and Telephone to assist you. Our hours of live assistance are Monday,Tuesday, Wednesday, Thursday, & Friday 8:30am-8:00pm EST|| Saturday 8:30am-5:00pm EST|| Sunday 11am-5:00pm EST||.

Corporate Headquarters
  • 101 Greenwood Ave
  • Suite 100
  • Jenkintown, PA 19046
Factory
  • 840 4th St
  • Henderson, KY 42420
Need to return a product?

EMAIL:
customerservice@empirecovers.com
PHONE:
Domestic, Toll Free: 888.872.6855
LIVECHAT:
Click Here to Chat Live!